Our Disability Services team support people with disability to lead their best life, at home and in the community. They provide supported independent living to more than 500 people through a range of disability and aged care funding packages, including the NDIS. Disability Services is a high quality, rights-based service with a person-centred philosophy of "Everything about you, with you".

The Quality and Safeguarding Officer is a role within DHS Disability Services and is accountable to the Team Leader Quality, Reporting, Policy & Practice for:
• Providing advice, information and training to staff within Disability Services with a specialist focus on developing and facilitating safe, high quality practices consistent with the NDIS Quality and Safeguarding Framework and other legislative, practice and industry standards.
• Maintaining competency in all compliance requirements related to responsibilities.
• Fostering a culture of quality and safety to embed best practice principles with the Area unit.
• Monitoring and evaluating quality and safeguarding systems, practices, procedures and prevention initiatives as part of the continuous improvement cycle.
• Monitor, analyse and review data to provide accurate reports to management and the Area unit.
• Providing advice to Area leaders to enable effective planning and management of safety and quality issues in relation to client services.

Key outcomes and accountabilities:
1. Implementing requirements of the NDIS Quality and Safeguards Commission with the Area unit and other practice and quality standards as directed.
2. Providing accurate information to assist with audits, following up, and implementing actions as a result of audit findings.
3. Monitoring client incident data, including actioning and responding to inputs and providing regular reports and information on client incidents.
4. Providing advice, information and training to Area staff in relation to effective client feedback and complaints handling processes.
5. Identifying risk and non-compliance issues that may have a significant impact on the Area unit and Department and provide timely assistance to address such risks in collaboration with the designated area.
6. Maintaining accurate records and files in line with departmental, legislative and Commission requirements.
Note: Any other responsibilities in line with the classification level of the role as assigned by Line Manager and/or the Department. The responsibilities as specified above may be altered in accordance with the changing requirements of the role.