DHS Career Portal

DIRECTOR, CORPORATE SERVICES AND CLIENT ENGAGEMENT

Reference 6QA769BA

Job Reference:

6QA769BA

Eligibility:

External Vacancy – Open to Everyone

Division:

Disability and Specialised Services

Location:

Adelaide

Salary Range:

Classification:

SAES1

Engagement Type:

Term Contract

Closing Date:

16 Nov 2025

Role Highlights

Drive organisational change and operational excellence to deliver outcomes for South Australians with disability
Build strong relationships with internal teams, clients, families, and external partners to support collaborative and responsive service delivery
Convenient CBD location, with easy access to public transport, green space, government precincts, dining and retail hubs

Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.

About the Business

Our Disability and Specialised Services Division provides valuable support to the South Australian community through direct service delivery, inclusion policy and sector reform work. As a registered NDIS provider, they provide SIL services that supervise and help with everyday tasks to support people living with disability to live as independently as possible. The Division also encompasses quality and clinical services and the DHS Equipment Program.

Role Details

This is an exceptional opportunity for a strategic and visionary leader to shape the future of disability services in South Australia.

As Director, Corporate Services and Client Engagement, you will play a pivotal role in leading system reform, enhancing service delivery, and driving innovation across the Disability and Specialised Services Division. Reporting to the Chief Operating Officer, you will oversee corporate functions and client engagement strategies that deliver person-centred, high-quality outcomes aligned with departmental priorities and NDIS standards.

Key Responsibilities
• lead major reforms and provide expert strategic advice to executive leadership
• oversee corporate services including planning, intake, rostering, billing, and service agreements
• drive innovation through a high-performing team focused on co-designing practical, person-centred solutions
• ensure compliance with the NDIS Practice Standards, Code of Conduct, and relevant legislation
• foster a culture of accountability, inquiry, and continuous improvement
• deliver high-quality executive reporting and strategic planning aligned with departmental priorities
• build strong partnerships across government, community, and the disability sector.

About You
You are a dynamic leader with:
• proven experience in strategic leadership, organisational transformation, and stakeholder engagement
• deep understanding of the human services sector and government policy frameworks
• strong governance, risk management, and performance monitoring capabilities
• exceptional communication and negotiation skills, with the ability to influence at executive and ministerial levels
• a commitment to inclusive, person-centred service delivery.

Special Conditions

National Police Check required.
Employment-related Screening Check required.
Some out of hours work may be required.
Must hold a current Australian issued driver’s licence (equivalent to minimum class C).
Role Status: Term up to three (3) years.

Attachments:

Role Description - Director Corporate Services and Client Engagement - SAES1.pdf

Contact Us

Enquiries to Tim Baker, Chief Operating Officer

0426 094 409

tim.baker@sa.gov.au

Diversity And Inclusion

DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres Strait Islander people, people with disability and/or neurodivergence, young people, older people, culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.

We are committed to making workplace adjustments to provide a positive, barrier-free recruitment experience and supportive work environment. If you require any assistance with our recruitment process, please contact us at dhsrecruitment@sa.gov.au and a member of our team will get back to you.

The South Australian public sector promotes diversity and flexible ways of working, including part time. Applicants are encouraged to discuss flexible working arrangements for this role.

Aboriginal and Torres Strait Islander people are encouraged to apply. We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or neurodivergent people to thrive in.

Application Instructions

Resume and Cover Letter

You are required to submit a cover letter, up to a maximum of two pages, addressing how your skills, attributes and experience meet the role specific capabilities and attach your current resume via the online application form. For more information about applying, refer to our Job Application Guide

Screening Checks

If you are new to the department and are invited to an interview, you will be required to produce a National Police Check, which has been issued within six months of your application for the role. National Police Checks can be applied for via the South Australia Police or through an Australian Criminal Intelligence Commission accredited body.
If the role you are applying for also requires an Employment-related Screening Check, you will be required to undergo such assessment as is advised by DHS, including periodic assessment during your employment.