Role Highlights
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Client-focused role
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Ongoing, permanent full-time role
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Work with a dynamic and enthusiastic team
Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.
About the Business
Our Finance, Digital and Customer Support Division oversees the department's budget and financial compliance responsibilities, its infrastructure and assets portfolio, as well as procurement and quality assurance functions, digital, data and technology and screening and financial transformation programs. They provide support and strategic advice across the department regarding a range of DHS goals, systems and processes.
Role Details
The Team Leader, ITC Call Centre is a role within
Concessions and Interpreting Services and is accountable to the Operations
Manager for: Overseeing the efficient and effective operation of the
Interpreting and Translating Centre (ITC) Call Centre to deliver high-quality
services to clients; Leading and developing the capability of the ITC Call
Centre team to ensure consistent performance and engagement; Building and
maintaining positive relationships within the team
Special Conditions
National Police Check required.
Some out of hours work may be required.
Duration: Ongoing Opportunity
Attachments:
Contact Us
Enquiries to Nazanin O'Malley, Operations Manager ITC
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Diversity And Inclusion
DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the
full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres
Strait Islander people, people with disability and/or neurodivergence, young people, older people,
culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.
If you require assistance with this process,
please contact us at dhsrecruitment@sa.gov.au and a member of the team will get back to you.
The South Australian public sector promotes diversity and flexible ways of working, including part time.
Applicants are encouraged to discuss flexible working arrangements for this role.
Aboriginal and Torres Strait Islander people are encouraged to apply.
We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to
our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or
neurodivergent people to thrive in.
Application Instructions
Resume and Cover Letter
You are required to submit a cover letter, up to a maximum of two pages,
addressing how your skills, attributes and experience meet the role specific capabilities and attach your current resume via the online application form.
For more information about applying, refer to our
Job Application Guide
Screening Checks
If you are new to the department and are invited to an interview, you will be required to produce a National Police Check,
which has been issued within six months of your application for the role. National Police Checks can be applied for via the
South Australia Police
or through an Australian Criminal Intelligence Commission accredited body.
If the role you are applying for also requires an Employment-related Screening Check, you will be required to undergo such assessment as is advised by DHS,
including periodic assessment during your employment.