Role Highlights
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Exciting opportunity to work within the SA Government Public Sector
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Vibrant, committed and supportive team
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Work with a bunch of passionate colleagues
Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.
About the Business
Our Inclusion, Supports and Safeguarding Division brings together policy and reform advice, while helping those experiencing vulnerability to participate safely and securely in our economy and remain connected with the community. It also provides grants to community groups and non-government organisations to expand services to support people and offers interpreting services in 110 languages, including several First Nations.
Role Details
The Customer Service Officer is a role within Community Investment and Support/Screening Unit and is
accountable to the Manager, Customer and Business Services for:
• accurately recording, matching and reviewing information relating to applicants and organisations to
support efficient processing of screening applications
• providing accurate, responsive and timely customer services to applicants and organisations
• contacting applicants and organisations (via telephone and email) to follow up queries, requests for further
information and payments.
Special Conditions
• National Police Check required.
• Employment-related Screening Check required.
• Role Status: Term up to 31/12/2025.
Attachments:
Contact Us
Enquiries to Sarika Young
08 7133 7502
Diversity And Inclusion
DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the
full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres
Strait Islander people, people with disability and/or neurodivergence, young people, older people,
culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.
We are committed to making workplace adjustments to provide a positive, barrier-free recruitment experience and supportive work environment. If you require any assistance with our recruitment process, please contact us at dhsrecruitment@sa.gov.au and a member of our team will get back to you.
The South Australian public sector promotes diversity and flexible ways of working, including part time.
Applicants are encouraged to discuss flexible working arrangements for this role.
Aboriginal and Torres Strait Islander people are encouraged to apply.
We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to
our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or
neurodivergent people to thrive in.
Application Instructions
Resume and Cover Letter
You are required to submit a cover letter, up to a maximum of two pages,
addressing how your skills, attributes and experience meet the role specific capabilities and attach your current resume via the online application form.
For more information about applying, refer to our
Job Application Guide
Screening Checks
If you are new to the department and are invited to an interview, you will be required to produce a National Police Check,
which has been issued within six months of your application for the role. National Police Checks can be applied for via the
South Australia Police
or through an Australian Criminal Intelligence Commission accredited body.
If the role you are applying for also requires an Employment-related Screening Check, you will be required to undergo such assessment as is advised by DHS,
including periodic assessment during your employment.