Role Highlights
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Help people with disability lead their best life
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We value people who have curiosity, passion and desire for continuous improvement
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Based in Adelaide CBD with flexible working arrangements
Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.
About the Business
Our Disability and Specialised Services (DaSS) Division delivers essential support to South Australians through high-quality NDIS services, sector reform, inclusion-focused policy. We provide direct disability supports through Supported Independent Living, and specialised care through our Disability, Clinical and Quality Services, as well as Aged Care Projects. Our work is strengthened by Corporate and Engagement teams, ensuring strong governance, collaboration and positive outcomes for people we support.
Role Details
The Intake and Review Officer plays a
key role in supporting new clients to access Supported Independent Living (SIL)
services. This position requires excellent customer service skills, a
collaborative approach to working with stakeholders, and the ability to thrive
in a fast-paced environment.
You will be responsible for managing
initial enquiries, assisting prospective clients and families to navigate DHS
Supported Independent Living services, reviewing accommodation vacancies, and
working closely with internal and external partners to support positive client
outcomes.
Your day-to-day responsibilities will
include:
• accurately recording and updating client information within intake and
records management systems.
• triaging, responding to, and actioning referrals received through shared
mailboxes, ensuring timely follow-up where required.
• assisting prospective clients, families, and stakeholders to navigate SIL
services and available supports.
• reviewing vacancies and supporting client matching processes.
• building and maintaining effective relationships with service providers,
agencies, stakeholders, and colleagues.
• coordinating and attending house visits with prospective clients, families,
and support networks.
• working collaboratively with operational staff and allied health
professionals to support best-practice service delivery.
• reviewing changing client needs and facilitating access to alternative
services and supports where required.
Strong Microsoft Office skills are
essential, while knowledge of the NDIS and the South Australian disability
sector will be highly regarded.
Special Conditions
National Police Check required.
Employment-related Screening Check required.
Some out of hours work may be required.
Duration: Term up to six (6) months.
Attachments:
Contact Us
Enquiries to Hannah Moncrieff
1800 952 962
Diversity And Inclusion
DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the
full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres
Strait Islander people, people with disability and/or neurodivergence, young people, older people,
culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.
If you require assistance with this process,
please contact us at dhsrecruitment@sa.gov.au and a member of the team will get back to you.
The South Australian public sector promotes diversity and flexible ways of working, including part time.
Applicants are encouraged to discuss flexible working arrangements for this role.
Aboriginal and Torres Strait Islander people are encouraged to apply.
We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to
our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or
neurodivergent people to thrive in.
Application Instructions
Resume and Cover Letter
You are required to submit a cover letter, up to a maximum of two pages,
addressing how your skills, attributes and experience meet the role specific capabilities and attach your current resume via the online application form.
For more information about applying, refer to our
Job Application Guide
Screening Checks
If you are new to the department and are invited to an interview, you will be required to produce a National Police Check,
which has been issued within six months of your application for the role. National Police Checks can be applied for via the
South Australia Police
or through an Australian Criminal Intelligence Commission accredited body.
If the role you are applying for also requires an Employment-related Screening Check, you will be required to undergo such assessment as is advised by DHS,
including periodic assessment during your employment.