Role Highlights
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Exciting opportunity to work within the SA Government Public Sector
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Work with a dynamic and enthusiastic team
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Convenient CBD location
Here at the Department of Human Services (DHS), we strive to deliver modern programs, services and policy that strengthen communities and enable South Australians to actively participate in community life. With people at the heart of what we do and a commitment to child safety, ageing well and supporting people with disability, we work to increase inclusion, independence and decision-making, and help our communities when it matters most.
About the Business
The Workforce Development and Integrity Division plays a critical role in building our capable, inclusive, and high-performing workforce and by extension, supporting the delivery of safe, trusted services for the South Australian community. The division provides internal strategic and operational workforce services, whilst also contributing to the boarder public safety and integrity through the provision of screening services.
Role Details
The Senior Customer Services Support Officer is a role within Workforce Development and Integrity and is accountable to the Screening Unit, Team Supervisor - Customer Service for:
• assisting in leading, training and mentoring the customer service team to strengthen capability and support high-performance outcomes
• managing complex enquiries and sensitive correspondence, providing accurate, timely, and customer focused advice
• reviewing, and implementing work practices to improve service delivery, while processing and assessing complex applications with a strong focus on accuracy and compliance.
Special Conditions
National Police Clearance required.
Employment-related Screening Check required.
Duration: Term up to twelve (12) months.
Two full-time opportunities available.
Attachments:
Contact Us
Enquiries to Kurt Wisniewski
08 8429 2479
Diversity And Inclusion
DHS is committed to making our services and workplaces safe and inclusive for all people and ensuring the
full diversity of the communities we serve are represented in our workforce, including Aboriginal and Torres
Strait Islander people, people with disability and/or neurodivergence, young people, older people,
culturally and linguistically diverse people, LGBTIQA+ and gender diverse people.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.
If you require assistance with this process,
please contact us at dhsrecruitment@sa.gov.au and a member of the team will get back to you.
The South Australian public sector promotes diversity and flexible ways of working, including part time.
Applicants are encouraged to discuss flexible working arrangements for this role.
Aboriginal and Torres Strait Islander people are encouraged to apply.
We also celebrate the many strengths and skills people with disability and/or neurodivergent people bring to
our workplace and acknowledge our role in ensuring a supportive work environment for people with disability and/or
neurodivergent people to thrive in.
Application Instructions
Resume and Cover Letter
You are required to submit a cover letter, up to a maximum of two pages,
addressing how your skills, attributes and experience meet the role specific capabilities and attach your current resume via the online application form.
For more information about applying, refer to our
Job Application Guide
Screening Checks
If you are new to the department and are invited to an interview, you will be required to produce a National Police Check,
which has been issued within six months of your application for the role. National Police Checks can be applied for via the
South Australia Police
or through an Australian Criminal Intelligence Commission accredited body.
If the role you are applying for also requires an Employment-related Screening Check, you will be required to undergo such assessment as is advised by DHS,
including periodic assessment during your employment.