Our Digital, Data and Technology team is responsible for enabling the department to deliver its services through the provision and governance of information management, systems, data and technology. Their goal is to provide our workforce with the tools they need to do their jobs effectively, while making it simpler for the community to access the information they need. 

The Software Developer is a role within Digital, Data and Technology responsible for:
• collaborating with internal and external stakeholders to analyse business requirements and design, configure, develop, test and implement Salesforce solutions aligned with departmental priorities and service delivery outcomes
• exercising technical responsibility across all stages of the software development lifecycle, including planning, design, build, testing, deployment, documentation and ongoing support
• preparing project, quality and technical documentation, and provide advice and guidance to project teams on development standards, solution design and best practice
• undertaking configuration, custom development and continuous improvement of Salesforce solutions to maintain platform performance, security, usability and reliability
• participating in the definition and application of architectural standards, ensuring solutions are developed in accordance with agreed enterprise architecture, security and governance requirements
• performing administrative functions including user account management, security configuration, permissions, workflows, approval processes and environment maintenance
• developing and support integrations with other departmental and third-party systems to enable efficient, secure and reliable data exchange
• developing and maintain Salesforce reports, dashboards and CRM Analytics (CRMA) assets to support operational insights, performance monitoring and informed decision making
• working collaboratively with Salesforce implementation partners and vendors to support project delivery, coordinate technical activities, review deliverables and ensure solutions meet business, technical and governance requirements
• contributing to the design and implementation of Public Sector Solutions where required
• supporting ongoing platform optimization by conducting system reviews, troubleshooting issues, preparing for upgrades and evaluating new Salesforce capabilities, including emerging technologies such as Agentforce, where appropriate
• working effectively within a collaborative team environment, while also taking initiative and operating with a high level of autonomy and accountability.

Incumbent must have
• proven experience in Salesforce administration, configuration and development, including user management, security configurations, permissions, workflows, approval processes and platform maintenance
• strong working knowledge of the Salesforce platform, including Apex, Visualforce, Lightning Web Components, SOQL, SOSL, Flows and Triggers, with the ability to design, build, test and support scalable solutions
• demonstrated experience delivering end-to-end releases and deployments, including version control, testing, quality assurance and release management within structured development environments
• experience in developing and supporting integrations between Salesforce and third party or enterprise systems using APIs, web services and data integration patterns
• experience working across both Salesforce Lightning and Salesforce Classic environments, including supporting, maintaining and enhancing solutions in Orgs that continue to operate in Classic
• exceptional organizational, analytical and problem-solving skills, with the ability to manage competing priorities and work effectively both independently and collaboratively.